FAQ

❓ FAQ
We’ve organized common questions to help you quickly find answers:

Orders & Pre‑Order
Q1: Can I cancel my pre-order?
A: Yes, within 8 hours of payment—full refund. After that, no cancellation.

Q2: Can I change my order?
A: Yes—color, wigs, or accessories may be changed within 24 hours of payment. After that, changes may not be possible.

Shipping
Q3: Do you ship internationally?
A: Yes—we ship worldwide. Shipping time and cost depend on destination and are shown at checkout.

Q4: How can I track my order?
A: A tracking number will be sent to your email after the order is shipped.

Returns & Refunds
Q5: Can I return or exchange my doll?
A: No—only damaged or incorrect items reported within 7 days of delivery are eligible for replacement/refund.

Q6: Who pays for return shipping?
A: You do—for regular returns. But if the item is damaged or incorrect, we’ll cover it.

Product Care
Q7: How do I care for my BJD?
A: Use a soft cloth for cleaning. Avoid direct sunlight, high heat, and harsh chemicals.

Q 8: Can I customize my doll?
A: Yes, for customized dolls, please contact our customer service.